You can find this information and more in ours FAQs.
Free returns on all orders of $55 or more.
A new and unused product can be returned in its original packaging (MW box and microfiber pouch) for a full refund within 30 days of the original purchase. Follow this link messyweekend.returnscenter.com to initiate the return process and to receive a prepaid return label. Please note, express shipping costs are nonrefundable.
If you wish to return a product(s), where a discount code has caused the price of the order to drop below $55, you are responsible for covering return shipping costs.
If you wish to return part of an order where the usability of the discount code was contingent upon the number of goods purchased, you will lose the discount on the product(s) you choose to keep.
How long will it take to process my return?
Once you have followed the link and completed the form, we will accept your return request within 1-2 business days.
Once we have received the return package, we will process the return within 7 business days and according to our Terms & Conditions.
When the return product has been assessed and processed, we will issue a refund to the payment method you used to place the order.
We do not currently offer exchanges in the United States. If you wish to purchase another product, we recommend you place a new order. This is also so you receive the product faster.
Have you received the incorrect or a damaged product?
First and foremost, we're very sorry about that! Please contact us at firstname.lastname@example.org with photographic proof, so we can help solve the issue as quickly as possible. Thanks!